AT&T MOBILITY GOT CAUGHT LYING

I reached out to AT&T after getting fed up with the LIES from T-Mobile about pricing.  The sales Rep, Kailee, called me back.  Kailee made me an offer that I couldn’t refuse – $95 per month total for 7 lines for 2 years then $245 per month.  IT ACTUALLY SHOULD HAVE BEEN $70 & I DIDN’T CATCH THAT. THE LAST PHONE LONE OF THE PROPOSAL THE BYOD CREDIT WASN’T APLIED.

It is always their word against yours & your phones are always already ported by the time that you get your first month’s bill. So what are you going to do if they LIE?

Well after being strung up by T-Mobile, I thought “fool me once”… I had the Rep call me on a recorded line:

Fast forward Kailee (AT&T Sales Rep) was clearly told to port after business hours and she doesn’t. She ports the phones over and our phones go down. I was not in an area that had wifi so I could not complete the porting process until I found a business that would allow me to jump on their wifi to complete the porting process. NIGHTMARE.

EVERYTHING went wrong. Everyone is getting error messages about the e-sim cards when they try to message or call anyone. I sent message after message to Kailee. She sent a few messages instructing us what to do and none of them helped. She then suddenly became non-responsive. SURPRISE my phones were ported so let’s abandon the client now. Frankly the last 2 phone lines that were having call issues were finally corrected last week (May 18th). 

I had T-Mobile running at the same time since our phones were not ported properly and my phone was still using T-Mobile E-sims and received another bill from T-Mobile. This prompted me to see the AT&T billing activity.

I tried to get the AT&T app up and running. That too was a fiasco. It took hours of phone calls and repeated attempts to get the APP to play nice with me. Finally a supervisor said I cannot have access for 30 days after I port over. I questioned the purpose of this! Somewhere during this crazy month I heard my bill was supposed to be under $226. Honestly, this is what prompted me to start trying to gain access to my account.

LET THE GAMES BEGIN! I got a text that my 1st bill was due for $615.57. I was furious!!!!!

I am like thinking – NOT A “T-MOBILE” experience all over again. The 1st week of May I called the loyalty department and spoke to Dave (AT&T Employee ID 189C). I asked them to recap while I recorded the important content of the new resolution :

Dave said NOW “AFTER CHANGING THE PLAN” my bill will be $175  ($25 per line) before taxes & fees.  During the call I was told that there would be a credit of $390+/- bringing the first bill down to $220+/-.  I enrolled in auto pay again on the recorded call. Which required me to key in the card number in an link that they sent. I am like “OK” my head is spinning. I now knew I had to find the original commitment. I thought “Did I even still have it – so much time has gone by”.

I kept getting alerts that my bill is past due. I am starting to get nervous. I cannot risk my small business phone lines going down. SO – – – I call back NOW on 5/14 ( a week after talking to Dave) because I cannot get in the app to see that the billing was corrected.  I was on the phone with Angela (AT&T Billing ID #3549375) she said the most she can do is bring it down to $30 per line.  She said on the recorded call that her Manager (Lynel) was too busy with other clients would call me back.  They have to honor the $25 per line that the loyalty department committed to on the recording.  She told him “She has recordings”.  He never called. (FOR THE RECORD THIS WAS A TWO HOUR CALL)

On 5/17 my phones were DISCONNECTED.  I had no choice but to pay the $615 bill because they were going to have to “investigate” and I could not wait for hours for my phones to be turned back on.  I already had a scheduled customer text me to ask if we are still on for Monday because a neighbor tried calling and couldn’t get in touch with us.  I lost it!

NOW I am on a mission. AT&T will be held accountable. I have filed a complaint with the Public Service Commission, The FCC, The Attorney General’s Office of Consumer Affairs.

BIG CORPORATE AMERICA APPLE PIE BULLCRAP COMPANY IS CAUGHT RED HANDED COMMITTING FRAUD. WHERE IS MY $95 PER MONTH BILLING.

AT&T Executive Offices called. (let’s call her RUDE TAMMY) It felt like they were making nothing but excuses. I called her out on it. She sounded very annoyed with ME! So condescending. I AM THE BAD GUY HERE! LOL It was uncovered that the bill on the promotion should be $70 per month and not $95 anyways. They refunded the $615. They are adjusting my bill moving forward. Here is my source of contention… they are acting as if the promotions just didn’t kick in. I said if I was told $95 why would I expect a bill for $615 I don’t care if your promotional credits take two months. When I called each time they, each step of the process, stated my bill was going to be $400++, then a supervisor got it down to under $226 per month. THEN the loyalty dept (recording above) got it to $175 + taxes and fees. THEN two weeks later another rep confirmed it was $235 + fees, now when the Office of the President gets involved it is $70 + taxes and fees. If that is not bait & switch – what is???? At no point did anyone say “I SEE YOU WERE SIGNED UP FOR THE $10 PER LINE PLAN. JUST WAIT TWO MONTHS AND YOU WILL SEE IT. I WOULD NOT HAVE AGREED TO WAIT TWO MONTHS. BUT AT NO POINT AFTER SIGNUP DID ANYONE CONFIRM ANYTHING BUT PLANS OVER $175 PER MONTH. EACH TIME IT TOOK TWISTING ARMS TO GET IT. THAT IS BAIT & SWITCH.

UPDATE : JULY 12th 2024

(RUDE) TAMMY called again to follow up that the adjustments has been applied to my current bill. Her tone is so annoying. She seems like she would have been a BIG BULLY in school. Her working in the Executive Offices as an ASSISTANT has gone to her head. Now I see each line has an added $30+/- charge for not being on auto pay. How can I be on auto pay until they get the bill right. Now it is $338.03. When I told her it doesn’t sound right. Maybe I have to go take math again because 7 lines at $10 per line each month doesn’t add up to $338.03. Maybe they use CORE MATH.

UPDATE: Feb 2025

Each month Tammy has been reviewing my bills to make sure they are billed at $10 per line and calling me with the corrected amount. She said she submitted an order to correct the billing.

My bill was $380 again, Tammy is gone, there was a $90 credit from the last bill they stole money on auto payment then credit it back. BS! I spend a hour on a recorded line with a customer service agent. She says at the end she sees that there was an order placed to adjust the account but it was declined. So I have to call back every month. I said so they intentionally make me call now and waste my time. Her answer was YES.

Fast-forward today I get an email that says the devices on the account has changed and they can no longer offer the BYOD (Bring your own device) on the account – NO TRUE each of our devices are BYOD.

This madness has to stop.